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Production Support
Business critical systems and applications uptime monitoring, maintenance and help-desk support.
Keep your digital systems running
Manage legacy systems
We're able to provide support for a wide range of legacy systems that you already have in your business
On call support
Have a team you can call one whenever something goes wrong.
Guaranteed SLA's
We're happy to put our money where our mouth is and guarantee our SLA.
We've distilled our Production Support process into 3 phases
Planning
Audit: We evaluate your current technology stack and identity key problems for your business and customers.
SLA scoping: We work with you to define and scope service level agreements that align to your business requirements
System map: If needed, we create a system map of your whole digital stack to ensure we cover everything
Onboarding
Develop: We establish the necessary support infrastructure, tailored to your specific needs, to keep your digital products running efficiently.
Test: We test the support systems to ensure they are reliable and can effectively handle any issues that arise.
Deploy: We implement the support processes and tools, ensuring everything is in place for ongoing maintenance and support.
Support
Upgrade/Patching: We provide regular updates and patches to ensure your systems remain secure and operational.
Moves, adds, changed: Keep your digital tools up to date as your business changes.
Measurement: We keep an eye on areas that require the most attention and give you advice on how to optimise them.
Proud to help businesses move forward
"They're very flexible, adaptable and solutions-oriented, and they make great partners."
Kelsey Lundberg
Digital Producer, Broadhead
"What’s most appreciated about fjorge is that they right-size our AWS products so that we have the perfect balance of performance vs cost."
Travis Adney
Director of innovation, Lawrence & Schiller
"fjorge doesn’t back away from many projects. They always find a solution for our complicated projects and are willing to work with us to achieve the end goal."
JJ Latea
Technical Coordinator, ODEA
"We are so thankful for the work fjorge did, we are very excited about how well it represents Prime Therapeutics and our brand."
Andy Gardner
Corporate Communications, Prime Therapeutics
"They want to make me feel good about my decision, understand what I want, and service me and my customers."
Nestor Rentas
VP of Information Technology, AA Metals
"They're very flexible, adaptable and solutions-oriented, and they make great partners."
Kelsey Lundberg
Digital Producer, Broadhead
"What’s most appreciated about fjorge is that they right-size our AWS products so that we have the perfect balance of performance vs cost."
Travis Adney
Director of innovation, Lawrence & Schiller
"fjorge doesn’t back away from many projects. They always find a solution for our complicated projects and are willing to work with us to achieve the end goal."
JJ Latea
Technical Coordinator, ODEA
"We are so thankful for the work fjorge did, we are very excited about how well it represents Prime Therapeutics and our brand."
Andy Gardner
Corporate Communications, Prime Therapeutics
"They want to make me feel good about my decision, understand what I want, and service me and my customers."
Nestor Rentas
VP of Information Technology, AA Metals
"fjorge was integral in getting our new product offering off the ground. They helped us define goals, think through our customer personas, and get our digital campaigns off to a great start"
Kavi Turnbull
COO, iCrimeFighter
"We're far ahead of where we've been with the current site when it comes to UI/UX."
Eric Winkelmann
Marketing Director, Perfection Global
"fjorge’s work has met the mark across the board. The team is efficient, skilled, and knowledgeable in different technical languages."
Adam Segar
VP Channel Strategy, Addigy
"fjorge delivered a functional and attractive new website with a great UX, helping the client acquire new patients and referrals."
Becky Gonzalez-Campoy
COO, MNCOME
"fjorge is able to accomplish ticket requests seamlessly and increase the client's SEO visibility."
Connor Sports
"fjorge was integral in getting our new product offering off the ground. They helped us define goals, think through our customer personas, and get our digital campaigns off to a great start"
Kavi Turnbull
COO, iCrimeFighter
"We're far ahead of where we've been with the current site when it comes to UI/UX."
Eric Winkelmann
Marketing Director, Perfection Global
"fjorge’s work has met the mark across the board. The team is efficient, skilled, and knowledgeable in different technical languages."
Adam Segar
VP Channel Strategy, Addigy
"fjorge delivered a functional and attractive new website with a great UX, helping the client acquire new patients and referrals."
Becky Gonzalez-Campoy
COO, MNCOME
"fjorge is able to accomplish ticket requests seamlessly and increase the client's SEO visibility."
Connor Sports